![]() ![]() This helps in noise and event flood reduction, root cause insights, actionable alerts and automated remedies. It monitors activities within the IT infrastructure and identifies and notifies of potential issues. It drives service-aware operations and get visibility into the relationships between applications, IT components, and cloud services. It is an advanced form of Discovery that automatically builds complex maps of interdependent configuration items based on what business services they deliver. Manage TLS certificates, firewall policies and CMDB automatically from a single unified system. Get a 360 degree view of on premise IT infrastructure and public/private cloud. Our approach to ServiceNow Implementation allows organizations to plan, design, implement and manage ServiceNow efficiently that in turn leads to achieving organization wide goals in terms of Productivity, Customer Satisfaction and ROI, much quicker than anticipated. With over a decade experience with ServiceNow, our team of ServiceNow developers & experts are equipped with all the ways and means to help you make the most of your ServiceNow investment. ServiceNow ITOM can be used to automatically update the CMDB with CIs and all available dependencies and can also connect to infrastructure provisioning tools, software deployment tools and monitoring systems.ĬIGNEX is a proud Specialist ServiceNow Partner and has enabled many leading corporates transform their services and workflows into the Now Platform efficiently, without compromising customer experience. CMDB is an integral part of any Service Management practices. ServiceNow ITOM allows organizations to achieve end-to-end insight into business services and underlying infrastructure, improve the health of the services, and introduce automation to rapidly increase service delivery. IT Operations Management (ITOM) is a collection of services, processes, and best practices for optimizing the availability, efficiency, and performance of an organization’s IT operations. Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.With the ever increasing demand of complex IT solutions, many companies are looking to automate their operations through IT Development and IT Operations Management. With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.Ĭreate a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most. We'll do the hard work so you don't have to. Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. ![]() The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments. Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.Ĭombine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business. Empower you with total visibility to measure outcomes against your goals. Utilise ServiceNow SPM to manage and analyse projects throughout your organisation. ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business. ServiceNow ITAM can give you true visibility of all your assets from a single source. Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage. Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. Giving you a clear breakdown of your costs, enabling you to save money where possible, and hold stakeholders and suppliers to account when needed. With the power of the tool, you can start tracking service delivery performance effectively. ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. ![]()
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